Last Updated: June 2026
At Party Animals, we take pride in creating quality party supplies and personalised products for your special celebrations. We want you to be completely satisfied with your purchase. Please read our Returns & Refunds Policy carefully before placing your order.
Personalised & Custom-Made Products
Due to the customised nature of many of our products, we are unable to accept returns, exchanges, or offer refunds on:
- Personalised items
- Custom-made products
- Products created to customer specifications
- Special-order items
This includes products featuring custom names, dates, photos, artwork, colours, or themes approved by the customer.
Please ensure that all details submitted for your order are correct before confirming your purchase.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To assist with your claim, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Once reviewed, we may offer:
- A replacement product
- Store credit
- A refund, where appropriate
Party Animals reserves the right to assess each claim before approving a replacement or refund.
Non-Custom Products
Non-personalised items may be eligible for return within 7 days of delivery, provided that:
- The item is unused and in its original condition
- The item is returned in its original packaging
- The item is suitable for resale
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Refunds
Approved refunds will be processed using the original payment method where possible.
Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to an error by Party Animals or a defective product.
Order Cancellations
Orders may only be cancelled before production or processing has begun.
Once production has started on personalised or custom-made items, the order cannot be cancelled and no refund will be issued.
Important Notes
Party Animals cannot be held responsible for:
- Customer spelling, wording, or design errors approved prior to production
- Colour variations caused by screen settings or printing processes
- Delays caused by courier companies once an order has been dispatched
- Incorrect delivery information provided by the customer
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us:
Party Animals
📧 Email: orders@partyanimals.co.za
📱 Phone/WhatsApp: 0832913976
We are committed to providing exceptional products and customer service and will always do our best to resolve any concerns fairly and promptly. 🎉🐾